Terms and conditions & Legal Notice
AKIKOSMOOD — Bénédicte Bertrand, Textile Design
18, rue de la Pélisserie
1204 Geneva
Switzerland
Thank you for visiting our website. You may shop on our website whenever you wish.
Our website is open 24 hours a day, 7 days a week.
We process and ship orders during our office hours, from Monday to Friday, 9:00 a.m. to 5:00 p.m. CET.
AKIKOSMOOD is an online shop selling fabrics and patterns, all created by us, manufactured and printed according to strict quality standards and processed according to environmentally conscious protocols. All AKIKOSMOOD patterns and creations are protected by intellectual property rights.
Please read the following Terms and Conditions carefully, as they apply to all orders placed on our website.
Prices & Terms and Conditions
By placing an order on our website, you, the customer, confirm that you have read and accepted these Terms and Conditions. AKIKOSMOOD reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions in force at the time of the order shall apply. You may be informed of any changes by subscribing to our newsletter.
AKIKOSMOOD operates an online shop on its website. Prices are listed in Swiss francs.
Unless otherwise stated, the accepted payment methods are those displayed at the time of order: credit cards, PayPal and TWINT.
2. Fabric orders
Once you have selected your items and filled your shopping cart, click on the payment button when you are ready to pay and follow the instructions.
If you have any questions about this process, please contact us by email at:
welcome@akikosmood.com
Fabrics are sold according to the units indicated on each product page. Depending on the reference, orders may be placed in increments of 10 cm, 50 cm or by the metre.
Important: The information provided by the buyer when placing the order is binding.
In the event of an error in the recipient’s address or contact details, AKIKOSMOOD cannot be held responsible if delivery becomes impossible. Any costs related to a new shipment shall be borne by the buyer.
The buyer must be of legal age, meaning over 18 years old. For minors, the consent of their legal representative is required.
Persons under guardianship must obtain the consent of their guardian or of the competent guardianship authority.
Payment must be made in advance, before delivery of the ordered products, by credit card, PayPal or TWINT.
The order is considered final only once full payment has been received or confirmed, particularly in the case of TWINT payments.
3. Custom pattern and fabric orders
Custom fabrics are subject to specific conditions. Please contact us by email at:
welcome@akikosmood.com
The price of customisation varies depending on the complexity of the pattern to be created.
The price of custom pattern design does not necessarily include fabric printing.
Fabric printing prices vary depending on the chosen material.
The final price of a custom fabric depends on the factors mentioned above as well as on the quantity of fabric ordered.
For pattern design requests intended for a collection, prices are adjusted according to the quantity to be delivered.
The prices of custom patterns may also vary depending on the transfer or scope of usage rights.
4. Product availability
All fabrics and patterns presented on www.akikosmood.com are subject to availability at the time of order. AKIKOSMOOD reserves the right to modify the availability of products offered for sale on its website at any time.
If a product is temporarily or permanently unavailable, an information banner will appear on the product page.
Once the item is available again, the information banner will no longer appear.
If an order cannot be fulfilled due to the unavailability of the ordered product and the relevant information was not displayed, we will contact you by email as soon as possible. You will then be able to cancel or modify your order.
5. Pre-order fabrics
Fabrics offered on pre-order are not yet in stock at the time of sale.
A specific period for collecting orders is determined for each pre-order launch.
At the end of the pre-order period, production is launched.
Please allow approximately 6 to 8 weeks from the date of purchase on the website to receive your fabric.
AKIKOSMOOD cannot be held responsible if the delivery time is extended due to suppliers or carriers.
If the number of metres reached during the pre-order period is not sufficient to launch production, you will be fully refunded as soon as possible.
6. Quality guarantee
We take great care in adjusting the colours of the photographs published on the website so that they correspond as closely as possible to reality. However, depending on your screen, you may notice a very slight colour difference in the products delivered. Claims relating to such minor colour differences cannot be accepted.
All patterns are created by us. The fabrics are manufactured and printed according to strict quality standards and processed according to environmentally conscious protocols. Certification documents may be provided where possible, provided this does not disclose confidential information relating to our suppliers.
The care instructions for your fabric are essential. They are specified below each item offered in the shop. AKIKOSMOOD cannot be held responsible for any deterioration of its products resulting from failure to follow the care instructions.
Fabric colours may vary slightly from one production batch to another. Please make sure to order enough fabric to complete your project. AKIKOSMOOD cannot be held responsible for colour variations between different production batches.
Fabric widths may vary very slightly from one production batch to another. We do our best to provide accurate measurements, but as the material may move slightly during measuring, the stated width may differ by a few millimetres from the actual width.
Our fabrics are carefully checked. We will not send fabrics with clearly visible defects. However, very small defects may occasionally escape our notice. If you find one despite our checks, please contact us at:
welcome@akikosmood.com
We will handle your request with the greatest care.
We sometimes offer fabric coupons at reduced prices. In some cases, the presence of small defects may be mentioned in the product description.
7. Protection of AKIKOSMOOD creations
All photos of fabrics and patterns published on www.akikosmood.com are the exclusive property of AKIKOSMOOD.
All patterns are protected by copyright. No partial or complete reproduction, modification or downloading of the patterns is permitted without the written consent of AKIKOSMOOD.
8. Prices
Product prices are displayed in Swiss francs.
The prices shown under the products do not include delivery costs. Delivery costs are displayed and charged in addition at the time of order confirmation.
AKIKOSMOOD is not subject to Swiss VAT. The prices indicated therefore do not include Swiss VAT.
Prices may be changed at any time and without prior notice. Any such changes will be communicated through the website.
AKIKOSMOOD endeavours to ensure that all prices displayed on the website are correct, but cannot guarantee the complete absence of errors. If a displayed price is incorrect, you will have the option to confirm the order at the correct price or cancel the order.
9. Payment methods and online payment security
You may pay using the following methods:
Credit card, Mastercard or Visa
PayPal
TWINT
For the security of your data, our website uses “SSL Secure Shopping” technology to ensure secure transactions.
PayPal allows you to pay for your purchases online securely. For more information, please visit www.paypal.com.
TWINT allows secure online payments in Switzerland. For more information, please visit www.twint.ch.
10. Delivery
Your order will be shipped as soon as possible after full payment has been received.
The available delivery zones, shipping methods and shipping costs are those displayed at the time of order. Certain destinations may be temporarily unavailable. Shipping costs are calculated according to the weight of the goods. The weight of the items includes the weight of the packaging.
For shipments within Switzerland and Liechtenstein, the indicative delivery time is 5 to 7 days.
For shipments to the European Union, currently France, the indicative delivery time is 5 to 15 days.
Shipping costs for Switzerland and Liechtenstein:
Please refer to the rates of Swiss Post: www.post.ch
Shipping costs for France, mainland France and overseas territories, are stated in Swiss francs.
Shipping costs for the European Union, including Belgium, Spain, Italy, Austria, Germany, the Netherlands and Portugal:
Currently unavailable.
For shipments exceeding the indicated weight, particularly from 10 metres of fabric, please contact us by email at:
welcome@akikosmood.com
AKIKOSMOOD cannot be held responsible for any changes in postal or shipping service rates. Prices may be changed at any time and without prior notice.
11. Exchanges and refunds
Cut-to-order fabrics, fabric coupons, personalised items or items made on request cannot be returned or exchanged, except in the event of a preparation error or proven defect.
Any claim must be submitted within a reasonable period after receipt of the order.
For any claim, please contact us by email at:
welcome@akikosmood.com
12. Security and confidentiality of information
AKIKOSMOOD undertakes to treat all personal data provided by the customer as confidential. This information will only be used to process orders, facilitate browsing and purchasing on www.akikosmood.com, and send information through our newsletter, such as special offers or new available products.
For more information on data protection, please visit:
www.edoeb.admin.ch
13. Liability
Despite all due care taken in creating this website and updating it regularly, errors may occur. AKIKOSMOOD cannot guarantee that no incorrect information appears on the website. If you notice any errors, please notify us by email at:
welcome@akikosmood.com
AKIKOSMOOD reserves the right to correct or modify the content of this website at any time and without prior notice. AKIKOSMOOD disclaims any liability for the use made of items ordered on www.akikosmood.com.
The worn visuals shown on the shop product pages are inspirational mock-up scenes designed to help you imagine the pattern once sewn. The scale of the patterns in these visuals is indicative: it is adjusted as closely as possible to give an idea of the worn result, but may differ slightly from the actual scale of the pattern on the fabric. Colours may also vary slightly depending on screens and display settings.
14. Legal notice
These purchasing conditions are governed by Swiss law. In the event of a dispute between the parties, they shall submit to the competent jurisdiction.
AKIKOSMOOD — Bénédicte Bertrand is registered as a sole proprietorship in the Swiss Commercial Register under the business identification number CHE-278.306.383.
AKIKOSMOOD — Bénédicte Bertrand is not subject to Swiss VAT.
18, rue de la Pélisserie
1204 Geneva
Switzerland
We wish you lots of joy in creating your sewing projects. We would be delighted if you sent us photos of your creations, which we may offer to publish on our blog and Instagram account, of course only with your consent.